After a quite long time, obHelpDesk - Joomla Help Desk extension by foobla.com - released a new version, 2.4, which improved a lots in UI, UX by using Twitter Bootstrap. Ticket Listing Printing Print button has been added to Tickets Listing and My Tickets listing layout which allow staff to print out their tickets listing to A4 paper in raw format. Guideline for each field in Ticket Submit Form This way will notice to customer to input specific information, will save both customers & staff time. Improved Knowledge-base After a customer inputted a ticket subject, obHelpDesk will try to load related knowledge-base based on the ticket subject. This awesome feature will reduce the number of ticket and save your staff effort, your customer also get the answer much faster with pre-answered questions. Improved Reply Form with Canned Responses The canned responses is the most usage feature in foobla.com. We use it to save lots of our staff time for typing.