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Email Crons - how it works?
- Date added:
- Friday, 31 December 2010
- Last revised:
- Friday, 21 January 2011
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- 1221
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Answer
Normally, to create a ticket or reply, customer and staff have to go to website to do it. An alternative way is sending an email or reply an email instead of.
This feature works via a cron-job daemon (in Linux based system) or automatically on every hit of visiting the website.
Everything you need to do is marking it enabled in the backend configuration.
Comments
Which command do you recommend, wget or php?
A: ..(your path)../com_obhelpdesk/plugins/cron.php
Q: Which command do you recommend, wget or php?
A: You either need to compile PHP as an executable so you can run scripts from the command line, or you can use a command line browser such as "lynx", "links" or "wget" (PHP, normally compiled as an Apache module, will only run PHP scripts when directed to by Apache). The method(wget or php) you choose will depend a lot on your server-environment.
**Note: If you are using the Cron Email, you also need the PHP Imap library enabled
- Method #1: (recommended) cron emails performes automatically on every hit of visiting the website.
How to make it work?
1. Go to obHelpDesk's backend, select [configuration --> cron emails]
2. Enter your email setting. (email address to submit/reply ticket)
choose [Cron Type] = Automatic (handled by script)
4. Save your config
5. Click on [test] button to confirm your setting is OK.
If a customer/staff send email to that email address, email contain will be parsed and depend on results, a ticket will be submitted or replied. ( And email will be deleted after parsing)
How to make it work?
1. Go to obHelpDesk's backend, select [configuration --> cron emails]
2. Enter your email setting. (email address to submit/reply ticket)
choose [Cron Type] = Manual (Cron task)
4. Save your config
5. Click on [test] button to confirm your setting is OK.
6. Create cron job to excute script "com_obhelpdesk/plugins/cron.php