How FAQs/Knowledgebase works on obHelpDesk system?

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How FAQs/Knowledgebase works on obHelpDesk system?

Author:: Thong Tran
Date added:: Monday, 24 January 2011
Last revised:: never

Hits:: 1189
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Answer

When Customer submits a support request, he/she will need to input a subject of the problem which he/she is needing to be helped.

As soon as the subject filled, obHelpDesk will try to find in the FAQs/Knowledgebase system (QuickFAQ, JEFAQ or even some categories in Joomla articles) with the term from the filled subject; if obHelpDesk found something, it will be shown right underneath the subject.

This is useful for Customer, and reduce the ticket requests from your Customers; your Staffs do not need to answer which has been listed in your Knowledgebase/FAQs system.

Currently, obHelpDesk supports QuickFAQ, JEFAQ, regular Joomla Articles. We sure will add K2, FLEXIcontent, jSeblod CCK, SOBI2, Zoo, Resources into the FAQs/Knowledgebase supported list in the next version.