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All foobla staff are in local holiday from 30th April to 1st May 2012. The support services will be limited in this time. From 2rd May 2012, our awesome support services will be back to normal.
Thank you for using foobla's products. 

Joomla Help Desk extension - obHelpDesk

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  • 3rd party support
    3rd party support
    obHelpDesk works smoothly with almost popular User Management/E-Commerce extension: VirtueMart, CB...
  • Google Translate Built-in
    Google Translate Built-in
    A nice fish will help you to translate message to a particular language out of box...
  • Tracking Support Time
    Tracking Support Time
    Track the effort spent for supporting customers...
  • Monitoring
    Monitoring
    Keep your eyes on important tickets with magic eyes...
  • Themes
    Themes
    Multiple Themes system, based on regular Joomla MVC structure...
  • Email Crons
    Email Crons
    Builtin Email crons allow to create/reply ticket via email, along with access the Joomla site...
  • Email Template
    Email Template
    Easy HTML file for email template. Use for sending email for new ticket, new reply, monitoring...
  • Tickets Listing Filtering
    Tickets Listing Filtering
    Tickets listing with flexible and powerful filtering will help your staff finding thing quickly...
  • Favourite Tickets
    Favourite Tickets
    Mark tickets as starred to keep your eyes on its, quick access to those important one from Dashboard...
  • Notes for Staff
    Notes for Staff
    Both public and private notes available when assign, view a ticket. Useful when several staff support a ticket together.
  • Dashboard
    Dashboard
    Display an overview picture of your customer services, quick access to relevant tickets for each staff; each widget...
  • Powerful Custom Fields
    Powerful Custom Fields
    Unlimited custom fields for each department. In obHelpDesk, custom field's value will be kept...
  • Track overdue tickets
    Track overdue tickets
    Be noticed/warning with a queue of overdue tickets. Be able to set overdue period, 24 hours for example.
  • FAQ/Knowledgebase
    FAQ/Knowledgebase
    Display a list of relevant FAQs when customer submitting a new ticket. You have a chance to decrease the number of...
  • Auto detect attachment
    Auto detect attachment
    Remind if you forget to add attachment to the ticket message...
  • Social style Logging
    Social style Logging
    Logging every action on the help desk system. For example: submit ticket, reply, close, rate, re-open, assign...
  • Related Tickets for Staff
    Related Tickets for Staff
    A quick box with related tickets which help your staff having a quick refer resource to answer current ticket.
  • Addons
    Addons
    Provides quick info icons, boxes. For example: is this paid customer? is his subscription expired? how many tickets...?
Joomla 1.5Joomla 1.6Joomla 1.7Joomla 2.5

Overview

Joomla Help Desk Extension is absolutely necessary for online product selling website. ob Help Desk is the powerful Help Desk component for Joomla. By using this Help Desk extension, your customer will be able to request support via Tickets, and your staffs will be easier to keep in touch with your valued customers.

After trying many Help Desk solutions, we decided to make this Joomla Help Desk extension which is for our own usage as well as providing a better Help Desk solution for the Joomla community.

Since we support our valued customer everyday, we focus on saving time for our staffs; make support job easier to navigate, track, responding to customer, ...

Quote OpenI bought this extension to handle technical help for one site - I'm now using it for a non-technical service based website now also. Once you try it you will see how flexible it is and fits a lot of industries and communication needs. Quote Closed cre8tiv, JED
 

Click on video icon to watch video tutorial
Click on image icon to see screenshot

JOOMLA HELP DESK EXTENSION FEATURES

Dashboardhot

Track Overdue Tickets

Display an overview picture of your customer services, quick access to relevant tickets for each staff; each widget...

   

Submit Ticket

Submit Ticket

Nice submit ticket form with description, option to turn on/off reCAPTCHA...

   

Tickets Listing Filtering

Tickets Listing Filtering

Tickets listing with flexible and powerful filtering will help your staff finding thing quickly...

   
 

Tracking Support Timehot

Tracking Support Time

Track the effort spent for supporting customers...

   

Monitoring

Monitoring

Keep your eyes on important tickets with magic eyes...

   

Themesbeta

Themes

Multiple Themes system, based on regular Joomla MVC structure...

   
 

Email Crons

Email Crons

Builtin Email crons allow to create/reply ticket via email, along with access the Joomla site...

   

Email Template

Email Template

Easy HTML file for email template. Use for sending email for new ticket, new reply, monitoring...

   

Google Translate Built-inhot

Google Translate Built-in

A nice fish will help you to translate message to a particular language out of box...

   
 

Favourite Tickets

Favourite Tickets

Mark tickets as starred to keep your eyes on its, quick access to those important one from Dashboard...

   

Notes for Staff

Notes for Staff

Both public and private notes available when assign, view a ticket. Useful when several staff support a ticket together.

   

3rd party supporthot

3rd party support

obHelpDesk works smoothly with almost popular User Management/E-Commerce extension: VirtueMart, CB...

   
 

Powerful Custom Fields

Powerful Custom Fields

Unlimited custom fields for each department. In obHelpDesk, custom field's value will be kept...

   

Track overdue tickets

Track overdue tickets

Be noticed/warning with a queue of overdue tickets. Be able to set overdue period, 24 hours for example.

   

FAQ/Knowledgebasehot

FAQ/Knowledgebase

Display a list of relevant FAQs when customer submitting a new ticket. You have a chance to decrease the number of...

   
 

Auto detect attachment

Auto detect attachment

Remind if you forget to add attachment to the ticket message...

   

Reply Templateshot

Reply Templates

One of the most usage feature. Save your time on responding your customers...

   

Social style Loggingon-progress

Social style Logging

Logging every action on the help desk system. For example: submit ticket, reply, close, rate, re-open, assign...

   
 

Related Tickets for Staff

Related Tickets for Staff

A quick box with related tickets which help your staff having a quick refer resource to answer current ticket.

   

Extendable Pluginshot

Addons

Provides quick info icons, boxes. For example: is this paid customer? is his subscription expired? how many tickets...?

   

Add some more features here...?

Want to add some more features here?

1. We love your feedback.
2. Custom work is available

Success Stories

Reviews (14)
Reviews
Star10 Star10 Star10 Star10 Star10
Great Extension
bynatearthur on 2011-11-26
Very powerful, yet easy to use. Support team is awesome, very professional and responsive. I ran into some minor issues but they were quick to help resolve them effectively. Highly recommend.
Star10 Star10 Star10 Star10 Star10
Excellent Extension. Excellent Support
bydrdamo on 2011-11-26
I am surprised by the previous review as I have been very impressed by the support I have received so far. Quick and helpful advice from Kien Nguyen in the foobla support team. He made a modification at my request and helped with other queries. obHelpdesk is a very capable helpdesk extension with lots of features, including the all important cron email and equally useful email notifications. It is easy to use and configure. It is not perfect (what system is?) but deserves it's 5 stars because of the excellent support and ongoing development.
Star10 Star10 Star10 Star10 Star10
A great and very flexible support portal system
byjmyszne on 2011-10-05
I've been using obHelpDesk for the last 3 weeks and was able to create our start-up's Support Portal in only a couple of hours. The system runs smoothly and with the great support from Tran it was very easy to customize to meet all our requirements. In conclusion, I fully recommend this system and especially the help and support from Tran.
Star10 Star10 Star10 Star10 Star10
Great First Impression !
byeightecho on 2011-09-26
I was slightly skeptical of such rave reviews for such a new app. however, after researching a few of the top contenders in the space i decided to give obHelpDesk a try. I was initially drawn to its relatively intuitive interace, clean design and feature set. Post purchase I found it easy to install and the configuration and set up pretty straight forward. (although the user guide was a little hard to find, and had to be pointed out to me - be sure to download it when you initially download the component as it is on the same page, a couple pages deep in the My Account section) When i did run into a snag – my sub menu module wasn't showing up on all the obHelpDesk navigation pages – i received immediate and continuous support from Kien Nguyen, on their dev team (via the obHelpDesk Ticketing System), until the issue, a Joomla 1.5 glitch with the Itemid) was resolved. Thanks Kien! I have yet to put the system into full use, but feel confident any issues i may encounter along the way will be addressed. And if their dev team continues to work on this products feature set, integrations and bug tracking they will have a solid app in their portfolio. cheers Foobla.
Star10 Star10 Star10 Star10 Star10
Great value for money
byDeadDingo on 2011-08-30
This is my first review on here, but I wanted to thank Thong and the guys for a fantastic product and top support. The helpdesk is easy to install and has a great feature set which is constantly increasing. I have asked lots of questions (before and after buy it) and they have been extremely patient and speedy with their responses and helped me with intergrating it with my template. The install documentation is very complete and easy to follow, even for a novice like me. I will be looking at getting some of their other modules in the future. Cheers guys
Star10 Star10 Star10 Star10 Star10
Great product, excellent support
bySulzbach on 2011-08-17
Setting it all up the first time is very easy, customising the layouts are pretty simple and good to understand. After I contacted the company foobla the first time, it took exactly 5 minutes, til I get the right answer from them. That was great! I`m still in contact with them because of some extra features i want, and the response from foobla is always right on and incredibly helpful. The service is first class.
Star10 Star10 Star10 Star10 Star10
Excellent extension
byJohn Harcourt on 2011-05-30
Firstly, the product its self is very user friendly and has an excellent interface and very intuitive to use, for the price you pay, it offers excellent value .... for any company looking to integrate a customer service support into their site, this is an excellent product ... I have tired two others and neither offered the ease of use or functionality as OB Helpdesk does.Secondly, the after sales support is probably one of the best I have received, yes I appreciate you pay for the product but none the less, I have been really impressed with the help I have receivedOne of the amazing features of the product is the customer relationship you can build via the submit tickets and follow up on tickets, I was really impressed by it but oddly its not something I want integrated into my site, so I requested a certain functionality from the developers be tweaked, which they did within a few hours and also told me they will integrate it in future versions, alleviating any concerns with regards to myself updating the product.All in all, I cant recommend the product any highly, it is worth every pennyJohn
Star10 Star10 Star10 Star10 Star10
Good work!
byVasiliy Ivanov on 2011-05-29
Good and convenient component. Does exactly what it takes for my website.Besides the basic functions has the ability to retrieve mail from my old a support email.Also has a good technical support. I had specific questions which were decided over the weekend for me.
Star10 Star10 Star10 Star10 Star10
Very Nice Extension
byek378996 on 2011-05-24
I really like this extension, it makes it easy to manage customer feedback and input. It is very customizable and easy to use. I had a lot of questions when I first installed it and the crew at foobla were outstanding in answering my questions. They even logged into my site to help me install it. Highly recommended!!!
Star10 Star10 Star10 Star10 Star10
incredibly simple yet powerful product
byhoiung on 2011-04-18
The way this ticketing system was engineered, is done so great that I've made the decision to choose it over the others available here. Not only was the price better, the support and response was incredible, they checked my site and even made suggestions without me saying how with instructions to improve the visuals for my site! I didn't need to read the manual, and it was intuitively simple to set up. The flexibility of this product was incredible and had 95% of everything I wanted as it is! 5/5 the way it is right now. 5/6 when they integrate it with other subscription components!
Star10 Star10 Star10 Star10 Star10
Amazed and Impressed
bycre8tiv on 2011-03-23
It's easy to see how much time and effort was put into this application. I had to find a simple Help extension for one of my sites and I had used a program from this company before, so I gave this one a try. Honestly this makes them two for two as their extensions have amazed me twice now with the level of detail, the overall ease of installation, the logical layout for setup of the program and their quickness to respond to any questions. What also impressed me the most is that even though there is a little bit of setup to this extension to make it work right - the layout of the admin makes it easy to follow, they give hints of what to do if you tend to skip the instructions (I got it setup and running without having to read them). I bought this extension to handle technical help for one site - I'm now using it for a non-technical service based website now also. Once you try it you will see how flexible it is and fits a lot of industries and communication needs.
Star10 Star10 Star10 Star10 Star10
AWESOME
byPatricia on 2011-03-21
I don't like to seriously endorse anyone or anything, but this help desk extension is really awesome with the dashboard, the extremely user-friendly interface is exactly what i need, very happy I found this. I had a problem with setting up the dashboard due to my own mistake, but foobla staff supported me instantly with their own Help Desk, that's awesome. Keep up the good work!
Star10 Star10 Star10 Star10 Star10
Great extension. Excellent support
bytruongquynhbao on 2011-03-06
Great extension, easy to install, smooth operation, manage ticket effectively. I have submitted some quetions to Foobla, and receive support right after few hours. Sure these guyz can handle any further requirements. Thanks
Star10 Star10 Star10 Star10 Star10
Really a remarkable extension
byHBRyan on 2011-02-24
After trying many Help desk systems, I decided to use obhelpdesk for my own website. I paid for obhelpdesk not only because it is cheaper as compared to several other, but also because I like its user-friendly interface. What I especially love about obhelpdesk is its build-in Google translate (it's very cool), which helps me translate English or other languages to my active language (Japanese). Another utility that I appreciate is its ability to mark stars for important tickets, and they always appear on the dashboard to allow for quick access. I like the dashboard, which make administrating tickets simpler and effective. However, the fact that graphs always display makes page loading a bit slow. In my opinion, this is the best help-desk component and there's no reason why does not deserve 5 stars.
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FAQs

Screenshots

Changelogs


2.3f (2012-04-21)
+ Ticket export (excel,csv) feature add.
~ Ticket report feature layout change
2.3e (2012-03-19)
+ Staff enable to raise ticket to other departments.
~ Fixed "empty content" issue.
2.3d (2012-03-17)
~ Fixed installation bugs without re-saving Settings.
2.3c (2011-12-13)
~ Fixed group's permision bug.
2.3b (2011-12-06)
+ Added plugin support for Profile area.
+ Added plugin support for Utility area.
+ Added plugin support for Ticket Information area.
+ Added BBCODE Editor.
+ Added AJAX Reply.
+ Added Customer Care feature.
+ Added Reports feature.
2.2s (2011-11-10)
~ Fixed "Add Note" bug.
~ Fixed "Add Note Permission" bug.
~ Fixed Reply-template Edit bug.
2.2p (2011-10-05)
+ Customer Care: allow to set the staffs take care for a customer.
~ If only one department, then select it by default on submit new ticket form.
2.2o (2011-08-05)
~ Fixed "Can't submit a ticket" on IEs & Opera browsers.
~ Fixed some translations bugs.
~ Fixed some minor bugs.
2.2m (2011-07-28)
+ Compatible Joomla 1.7
2.2l (2011-07-03)
~ Fixed "Cannot add staff" bug.
~ Make Tickets Listing work with Rockettheme Templates.
~ Improved Translation for Attachment Detector.
2.2k (2011-06-23)
~ Fixed "Auto Assign" bug.
~ Fixed Note display bug in IE 7.
~ Fixed Auto Create User Link Activation and Password.
+ Add "JE FAQ PRO" support.
+ Add many language files.
+ Add "Submit without login" feature.
~ Increase Notes Field Size in Ticket view.
2.2j (2011-05-31)
~ Fixed "Rating on ticket closing form" bug.
~ Fixed "Menu bar layout" in Joomla 1.6 backend.
~ Fixed "Configuration page" in Joomla 1.6 backend.
~ Fixed TinyMCE bug in Joomla 1.6.
~ Fixed "Department layout" in Joomla 1.6 backend.
~ Fixed "Submit ticket" bug in IE7
obHelpDesk_UserGuide_1.1.pdf (2011-04-27)

2.2h (2011-04-27)
~fix group's permission
~fix bugs in IE7
~fix auto-sign bug
2.2e (2011-04-05)
~ added tooltips
~ fixed email bug when submitting a ticket
~ fix some minors bugs
2.2d (2011-03-26)
+ Compatible both Joomla 1.5 & Joomla 1.6
+ Fixed some minor time/date bugs.
+ Improved Email Crons.
2.1 (2010-12-31)
 

JOOMLA HELP DESK EXTENSION Get It Now

ob HelpDesk is GNU/GPL Joomla Extension, all subscription plans are lifetime usage and can be installed on unlimited domains.
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3 MONTH

3-month upgrades & support

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€39.99

 

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6-month upgrades & support

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Ticket support

10% discount for future purchase

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lifetime upgrades & support

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obHelpDesk plugins

Every plugins has 3-month subscription

  • AEC plugin for obHelpDesk

    AEC

    9.99€

  • Ambra Subscriptions plugin for obHelpDesk

    Ambra Subscriptions

    9.99€

  • Email plugin for obHelpDesk

    Email

    9.99€

  • JIRA plugin for obHelpDesk

    JIRA

    9.99€

  • MantisBT plugin for obHelpDesk

    MantisBT

    9.99€

  • VirtueMart plugin for obHelpDesk

    VirtueMart

    9.99€

 

obHelpDesk modules

Every modules has 3-month subscription

    Tags: help desk joomla help desk VirtueMart QuickFAQ Kunena Forum Community Builder Module Component Extension Joomla
     

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