Joomla Help Desk extension - obHelpDesk

obHelpDesk Overview powerful customer help desk Joomla! extension

Joomla Help Desk Extension is absolutely necessary for online product selling website.  obHelpDesk is the powerful Help Desk component for Joomla. By using this Help Desk extension, your customer will be able to request support via Tickets, and your staffs will be easier to keep in touch with your valued customers.

After trying many Help Desksolutions, we decided to make this Joomla Help Desk extension which is for our own usageas well as providing a better Help Desk solution for the Joomla community.

Since we support our valued customer everyday, we focus on saving timefor our staffs; make support job easierto navigate, track, responding to customer, ...

Very Nice Extension

I really like this extension, it makes it easy to manage customer feedback and input. It is very customizable and easy to use. I had a lot of questions when I first installed it and the crew at foobla were outstanding in answering my questions. They even logged into my site to help me install it. Highly recommended!!!

ek378996 in Joomla! Extensions Directory
 

obHelpDesk features Discover how this Joomla! Help Desk extension making a real Joomla! Help Desk

  • Dashboard hot

    Track Overdue Tickets

    Quick access to relevant tickets for each staff, statistics and more

  • Submit Ticket

    Submit Ticket

    Nice submit ticket form with description, option to turn on/off reCAPTCHA, add attachments,...

  • Tickets Listing Filtering

    Tickets Listing Filtering

    Tickets listing with flexible and powerful filtering will help your staff finding thing quickly...

  • Tracking Support Time hot

    Tracking Support Time

    Track the effort spent for supporting customers...

  • Monitoring

    Monitoring

    Keep your eyes on important tickets with magic eyes...

  • Themes beta

    Themes

    Multiple Themes system, based on regular Joomla MVC structure...

  • Email Crons

    Email Crons

    Builtin Email crons allow to create/reply ticket via email, along with access the Joomla site...

  • Email Template

    Email Template

    Easy HTML file for email template. Use for sending email for new ticket, new reply, monitoring...

  • Favourite Tickets

    Favourite Tickets

    Mark tickets as starred to keep your eyes on its, quick access to those important one from Dashboard...

  • Notes for Staff

    Notes for Staff

    Both public and private notes available when assign, view a ticket. Useful when several staff support a ticket together.

  • 3rd party support hot

    3rd party support

    obHelpDesk works smoothly with almost popular User Management/E-Commerce extension: VirtueMart, CB...

  • Powerful Custom Fields

    Powerful Custom Fields

    Unlimited custom fields for each department. In obHelpDesk, custom field's value will be kept when moving a ticket

  • Track overdue tickets

    Track overdue tickets

    Be noticed/warning with a queue of overdue tickets. Be able to set overdue period, 24 hours for example.

  • FAQ/Knowledgebase hot

    FAQ/Knowledgebase

    Display a list of relevant FAQs when customer submitting a new ticket. You have a chance to decrease the number of...

  • Auto detect attachment

    Auto detect attachment

    Reminding if you forget to add attachment to the ticket message by detecting the reply message with pre-defined keywords.

  • Reply Templates hot

    Reply Templates

    One of the most usage feature. Save your time on responding your customers with pre-typed reply message.

  • Social style Logging on-progress

    Social style Logging

    Logging every action on the help desk system. For example: submit ticket, reply, close, rate, re-open, assign...

  • Related Tickets for Staff

    Related Tickets for Staff

    A quick box with related tickets which help your staff having a quick refer resource to answer current ticket.

  • Extendable Plugins hot

    Addons

    Provides quick info icons, boxes. For example: is this paid customer? is his subscription expired? how many tickets...?

 

I'm ready to get more customer satisfying with obHelpDesk  Buy Now