obHelpDesk - one of the most popular Joomla Help Desk extension - now comes up with lots of killer features.
After months of hard working, foobla is now proud to annouce that obHelpDesk 2.3 released which brings it to a higher level of a Help Desk system.
 

See what 's new in this version

Ajax Reply

We see no reason to refresh the browser when a new reply posted. AJAX Reply made the reply stuff more interesting and save the precious time of users.

BBCODE Editor

On the previous releases, we use only TinyMCE Editor. To offer more option, we added BBCode Editor to this Joomla Help Desk extension, which easier for user to add image, link, quote to the ticket/reply.

Customer Care

If you have some uncommon customers which need special care, you can assign those customers to some specific staff. And those staff will be noticed for every new ticket from those uncommon customers.

Reports

As an administrator, you will need a powerful reports system with visual graphic charts as well as a table list for plenty of data. I.e: open tickets, overdue tickets, spent time,... 

Profile Plugins (extendable)

Your staff are no longer go there and there to collect customer information, with this brilliant plugins system, they can easy to see if the customer is paid member or not, how many purchase order they placed, does it expired or not,... with wide range of 3rd party support, ie: VirtueMart, AEC, Ambra Subscriptions, ...

Utility Plugins (extendable)

People normally using a Help Desk extension with some system running behind, can be MantisBT, JIRA, redmine, BugZilla,... By one or few click, you can send a ticket to your 3rd party system immediately.

Information Plugins (extendable)

Normally, when trying to response a ticket, you will probably want to look around to see some more useful information in this ticket. For example: how many tickets does this customer has? where he/she is? Notes from you or your other staff? This area will offer plenty of kinda useful information.

To see more information, please check out the obHelpDesk product page http://foob.la/obHelpDesk.

Mighty Resources is a good Content Construction Kit for Joomla.
obSocialSubmit + Mighty Resources add-on can handle social publishing for Mighty Resources extension automatically. The Mighty Resources add-on for obSocialSubmit has just been released today after week of hard working by Phong Lo, a senior Joomla developer from foobla.com. 
This social media marketing tool can be found at obSocialSubmit product page.
Implement it to publish Mighty Resources item to Facebook, Facebook Pages, Facebook Groups, Linkedin, Twitter, Identica,... 
Here is the configuration parameters for that sweet addon: