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Overview

Joomla Help Desk Extension is absolutely necessary for online product selling website. ob Help Desk is the powerful Help Desk component for Joomla. By using this Help Desk extension, your customer will be able to request support via Tickets, and your staffs will be easier to keep in touch with your valued customers.

After trying many Help Desk solutions, we decided to make this Joomla Help Desk extension which is for our own usage as well as providing a better Help Desk solution for the Joomla community.

Since we support our valued customer everyday, we focus on saving time for our staffs; make support job easier to navigate, track, responding to customer, ...

I bought this extension to handle technical help for one site - I'm now using it for a non-technical service based website now also. Once you try it you will see how flexible it is and fits a lot of industries and communication needs. cre8tiv, JED  

Click on video icon to watch video tutorial Click on image icon to see screenshot

JOOMLA HELP DESK EXTENSION FEATURES

Dashboardhot

Display an overview picture of your customer services, quick access to relevant tickets for each staff; each widget...

   

Submit Ticket

Nice submit ticket form with description, option to turn on/off reCAPTCHA...

   

Tickets Listing Filtering

Tickets listing with flexible and powerful filtering will help your staff finding thing quickly...

     

Tracking Support Timehot

Track the effort spent for supporting customers...

   

Monitoring

Keep your eyes on important tickets with magic eyes...

   

Themesbeta

Multiple Themes system, based on regular Joomla MVC structure...

     

Email Crons

Builtin Email crons allow to create/reply ticket via email, along with access the Joomla site...

   

Email Template

Easy HTML file for email template. Use for sending email for new ticket, new reply, monitoring...

   

Google Translate Built-inhot

A nice fish will help you to translate message to a particular language out of box...

     

Favourite Tickets

Mark tickets as starred to keep your eyes on its, quick access to those important one from Dashboard...

   

Notes for Staff

Both public and private notes available when assign, view a ticket. Useful when several staff support a ticket together.

   

3rd party supporthot

obHelpDesk works smoothly with almost popular User Management/E-Commerce extension: VirtueMart, CB...

     

Powerful Custom Fields

Unlimited custom fields for each department. In obHelpDesk, custom field's value will be kept...

   

Track overdue tickets

Be noticed/warning with a queue of overdue tickets. Be able to set overdue period, 24 hours for example.

   

FAQ/Knowledgebasehot

Display a list of relevant FAQs when customer submitting a new ticket. You have a chance to decrease the number of...

     

Auto detect attachment

Remind if you forget to add attachment to the ticket message...

   

Reply Templateshot

One of the most usage feature. Save your time on responding your customers...

   

Social style Loggingon-progress

Logging every action on the help desk system. For example: submit ticket, reply, close, rate, re-open, assign...

     

Related Tickets for Staff

A quick box with related tickets which help your staff having a quick refer resource to answer current ticket.

   

Extendable Pluginshot

Provides quick info icons, boxes. For example: is this paid customer? is his subscription expired? how many tickets...?

   

Add some more features here...?

1. We love your feedback.2. Custom work is available

images/stories/obhelpdesk/screenshots/*  

JOOMLA HELP DESK EXTENSION Get It Now

ob HelpDesk is GNU/GPL Joomla Extension, all subscription plans are lifetime usage and can be installed on unlimited domains. HAVE PRE-SALE QUESTION?

 

3 MONTH

3-month upgrades & support

Installation support [?]

Ticket support

  6 MONTH

6-month upgrades & support

Installation support [?]

Ticket support

10% discount for future purchase

6-month BRONZE on Joomla Updater for FREE (worth $19.99)

DEVELOPER

lifetime upgrades & support

Installation support [?]

Ticket support

20% discount for future purchase

6-month SILVER on Joomla Updater for FREE

Live support [?]

 

 

obHelpDesk plugins

Every plugins has 3-month subscription

 

obHelpDesk modules

Every modules has 3-month subscription