Nov 18 2014
After trying many Help Desk solutions, we decided to make this Joomla Help Desk extension which is for our own usageas well as providing a better Help Desk solution for the Joomla community.
Since we support our valued customer everyday, we focus on saving timefor our staffs; make support job easierto navigate, track, responding to customer, ...
Very Nice Extension
I really like this extension, it makes it easy to manage customer feedback and input. It is very customizable and easy to use. I had a lot of questions when I first installed it and the crew at foobla were outstanding in answering my questions. They even logged into my site to help me install it. Highly recommended!!!
ek378996 in Joomla Extensions Directory
Quick access to relevant tickets for each staff, statistics and more
Nice submit ticket form with description, option to turn on/off reCAPTCHA, add attachments,...
Tickets Listing Filtering
Tickets listing with flexible and powerful filtering will help your staff finding thing quickly...
Tracking Support Time
Track the effort spent for supporting customers...
Multiple Themes system, based on regular Joomla MVC structure...
Builtin Email crons allow to create/reply ticket via email, along with access the Joomla site...
Easy HTML file for email template. Use for sending email for new ticket, new reply, monitoring...
Mark tickets as starred to keep your eyes on its, quick access to those important one from Dashboard...
Notes for Staff
Both public and private notes available when assign, view a ticket. Useful when several staff support a ticket together.
3rd party support
obHelpDesk works smoothly with almost popular User Management/E-Commerce extension: VirtueMart, CB...
Powerful Custom Fields
Unlimited custom fields for each department. In obHelpDesk, custom field's value will be kept when moving a ticket
Track overdue tickets
Be noticed/warning with a queue of overdue tickets. Be able to set overdue period, 24 hours for example.
Display a list of relevant FAQs when customer submitting a new ticket. You have a chance to decrease the number of...
Auto detect attachment
Reminding if you forget to add attachment to the ticket message by detecting the reply message with pre-defined keywords.
One of the most usage feature. Save your time on responding your customers with pre-typed reply message.
Social style Logging
Logging every action on the help desk system. For example: submit ticket, reply, close, rate, re-open, assign...
Related Tickets for Staff
A quick box with related tickets which help your staff having a quick refer resource to answer current ticket.
Provides quick info icons, boxes. For example: is this paid customer? is his subscription expired? how many tickets...?