Joomla Help Desk extension


Nov 18 2014





Joomla 3.x

obHelpDesk Overview

powerful customer help desk Joomla extension
Joomla Help Desk Extension is absolutely necessary for online product selling website. obHelpDesk is the powerful Help Desk component for Joomla. By using this Help Desk extension, your customer will be able to request support via Tickets, and your staffs will be easier to keep in touch with your valued customers.
After trying many Help Desk solutions, we decided to make this Joomla Help Desk extension which is for our own usageas well as providing a better Help Desk solution for the Joomla community.
Since we support our valued customer everyday, we focus on saving timefor our staffs; make support job easierto navigate, track, responding to customer, ...
Very Nice Extension

I really like this extension, it makes it easy to manage customer feedback and input. It is very customizable and easy to use. I had a lot of questions when I first installed it and the crew at foobla were outstanding in answering my questions. They even logged into my site to help me install it. Highly recommended!!!

ek378996 in Joomla Extensions Directory

obHelpDesk features

Discover how this Joomla Help Desk extension making a real Joomla Help Desk


Quick access to relevant tickets for each staff, statistics and more

Submit Ticket

Nice submit ticket form with description, option to turn on/off reCAPTCHA, add attachments,...

Tickets Listing Filtering

Tickets listing with flexible and powerful filtering will help your staff finding thing quickly...

Tracking Support Time

Track the effort spent for supporting customers...


Multiple Themes system, based on regular Joomla MVC structure...

Email Crons

Builtin Email crons allow to create/reply ticket via email, along with access the Joomla site...

Email Template

Easy HTML file for email template. Use for sending email for new ticket, new reply, monitoring...

Favourite Tickets

Mark tickets as starred to keep your eyes on its, quick access to those important one from Dashboard...

Notes for Staff

Both public and private notes available when assign, view a ticket. Useful when several staff support a ticket together.

3rd party support

obHelpDesk works smoothly with almost popular User Management/E-Commerce extension: VirtueMart, CB...

Powerful Custom Fields

Unlimited custom fields for each department. In obHelpDesk, custom field's value will be kept when moving a ticket

Track overdue tickets

Be noticed/warning with a queue of overdue tickets. Be able to set overdue period, 24 hours for example.


Display a list of relevant FAQs when customer submitting a new ticket. You have a chance to decrease the number of...

Auto detect attachment

Reminding if you forget to add attachment to the ticket message by detecting the reply message with pre-defined keywords.

Reply Templates

One of the most usage feature. Save your time on responding your customers with pre-typed reply message.

Social style Logging

Logging every action on the help desk system. For example: submit ticket, reply, close, rate, re-open, assign...

Related Tickets for Staff

A quick box with related tickets which help your staff having a quick refer resource to answer current ticket.

Extendable Plugins

Provides quick info icons, boxes. For example: is this paid customer? is his subscription expired? how many tickets...?

Buy now from $39

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